We are always looking to provide you with a great experience every time you shop with us and we hope to extend that to our Return and Refund policy.

We understand that sometimes there would be issues and you would need to return your item.

All returns and refunds must be raised within 3 days of receiving the product. We are happy to give you a refund for goods returned if

  • You have received a faulty or defective product
  • You have received a product that is different from what you ordered

We will only accept products that are returned in its original packaging accompanied by  the invoice.

All replacement of items is subject to availability.

It is important to note while the Company makes best efforts to ensure that returns, refunds, and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal, and contractual obligations.

Refund/Return Process

To raise a refund/return claim, please send an email to graminway@gmail.com   Your email must contain the

  • name of the product
  • the order ID
  • invoice number
  • a detailed description of the reason for return

You will be notified via the email address provided at the time of booking once we receive your item.

Online refund

We will initiate a refund request on our end within five working days of the return approval.

If you paid by net banking/credit card/debit card, the amount will be transferred to the appropriate account within 14 working days.


Cash refund

If you paid by Cash (COD), we will courier a cheque with the refund amount to you within 3 working days of the return approval.

The cheque will be prepared in favour of the “Billing Name” and “Billing Address” used when placing the order.